United Airlines BWI Terminal – Baltimore/Washington International Thurgood Marshall Airport

Baltimore/Washington International Thurgood Marshall Airport (BWI) is a major gateway to the Bay Area, and United Airlines is one of the key carriers serving this bustling airport. If you’re flying with United Airlines at BWI, this page will provide you with essential information about the United Airlines BWI terminal, including domestic and international terminals, arrival and departure terminals, and the airport terminal map.

United Airlines BWI Terminal: An Overview United Airlines operates out of two main terminals at BWI: the International Terminal and the Domestic Terminal. The airlines operate primarily from Terminal 3 at BWI, with some flights also departing from the International Terminal. Terminal 3 is divided into three concourses: Concourses G, E, and F. The airline’s operations are spread across these concourses, offering ample space for ticketing, check-in, security screening, and gate areas.

What is the United Airlines BWI Terminal Address?

Here are the details on the United Airlines Terminal at Baltimore/Washington International Thurgood Marshall Airport (BWI):

 7050 Friendship Rd, Baltimore, MD 21240, United States

How to Contact United Airlines Terminal BWI?

If you need to contact United Airlines at Baltimore/Washington International Thurgood Marshall Airport (BWI), you can reach out to them using the following methods:

Airport Name	Baltimore/Washington International Thurgood Marshall Airport
Baltimore/Washington International Thurgood Marshall Airport Address	7050 Friendship Rd, Baltimore, MD 21240, United States
Baltimore/Washington International Thurgood Marshall Airport Phone Number	+1-877-445-3112 / 1 410-859-7111
United Airlines Contact Number	00 1 800-864-8331
Airport Code	BWI
United Airlines Ticket Counter Hours:	Monday to Friday: 07:00 to 24:00
Type	International
United Airlines BWI Arrivals Terminal	Terminal 3
United Airlines BWI Departures Terminal	Terminal 3
United Airlines Official Website	https://www.united.com/en/us/
Official YouTube	https://www.youtube.com/united
Official Twitter	https://twitter.com/united
Official Facebook	https://www.facebook.com/United/
Official Instagram	https://www.instagram.com/united/

When contacting United Airlines or BWI, have your flight details handy, such as your flight number, confirmation code, or passenger name, to help the representatives quickly address your concerns.

United Airlines Domestic Terminal BWI (Terminal 3)

Terminal 3 is the primary hub for United Airlines at BWI, handling most of the airline’s domestic flights. This terminal offers a variety of amenities, including:

1. 1. Check-in: United Airlines provides both self-service kiosks and full-service counters for check-in at Terminal 3.

1. 1. Security Screening: The terminal features TSA PreCheck and Clear lanes to expedite security screening for eligible passengers.

1. 1. Gate Areas: United Airlines’ domestic flights depart from Gates 70-90 and 81-85 in Concourses G and E, respectively.

1. 1. United Club: The terminal houses two United Club locations, one in Concourse G (Gate 75) and another in Concourse E (Gate 84). These lounges offer complimentary snacks, beverages, Wi-Fi, and a comfortable space to reBWI before your flight.

United Airlines International Terminal BWI (International Terminal)

Some United Airlines international flights depart from the International Terminal, which is connected to Terminal 3 by an AirTrain station. Key points to remember are:

1. 1. Check-in: United Airlines provides check-in services at the International Terminal for its international flights.

1. 1. Security Screening: The terminal features TSA PreCheck, Clear, and Global Entry kiosks for efficient security screening.

1. 1. Gate Areas: United Airlines utilizes Gates A1-A14 in the International Terminal for international departures and arrivals.

1. 1. United Polaris Lounge: Passengers travelling in United Polaris business class can enjoy access to the luxurious United Polaris Lounge, located near Gate G92 in Terminal 3.

United Airlines Arrival Terminal BWI

For domestic flights, United Airlines’ arrival terminal at BWI is also Terminal 3. Upon arrival, passengers can proceed to baggage claim areas in Concourses G and E to collect their checked luggage. For international flights, passengers will arrive at the International Terminal, where they can claim their bags and go through customs and immigration processes.

United Airlines Departure Terminal BWI

As previously mentioned, United Airlines’ departure terminals at BWI are Terminal 3 for domestic flights and the International Terminal for international flights. Passengers should verify their flight’s departure terminal in advance and allocate sufficient time for check-in, security screening, and boarding procedures.

Queries Handled by United Airlines BWI Terminal

United Airlines handles a variety of queries and requests related to their operations at the Baltimore/Washington International Thurgood Marshall Airport (BWI) terminal. Some of the key queries and services provided by United Airlines at the BWI terminal include:

Flight Information and Reservations	Checking flight status and schedules Making, changing or cancelling reservations Providing information on baggage policies and fees
Check-In and Boarding	Checking in for flights Obtaining boarding passes Assisting with carry-on and checked baggage
Customer Service	Responding to inquiries and resolving issues Providing information on United’s policies and procedures Helping with special assistance requests (e.g. disability, unaccompanied minors)
Rebooking and Disruptions	Rebooking passengers due to flight delays or cancellations Providing information on compensation and accommodation for disruptions
Flight Information	Staff at the United Airlines BWI Terminal can provide information about flight schedules, gate assignments, check-in times, and connecting flights. They can also assist with flight delays, cancellations, or rebooking due to irregular operations.
Check-In and Baggage	United Airlines representatives at BWI can help you with check-in, baggage drop-off, and printing boarding passes. They can also assist with baggage-related concerns, such as lost or damaged luggage.
Ticketing and Reservations	The United Airlines ticket counter at BWI Terminal 3 can handle ticketing and reservation inquiries, such as purchasing tickets, making changes to your itinerary, or adding extras like extra legroom seats or additional bags.
Special Assistance	Passengers with special needs, such as those requiring wheelchair assistance, can request help at the United Airlines BWI Terminal. United Airlines staff can provide assistance with boarding, deplaning, and connecting flights.
MileagePlus Program	Representatives at the United Airlines BWI Terminal can assist with questions about the MileagePlus program, such as earning or redeeming miles, status inquiries, or managing your account.
United Club and Other Airport Services	Staff at the United Airlines BWI Terminal can answer questions about United Club lounges, airport dining and shopping options, and other services available at BWI.
Security Screening and Immigration	United Airlines representatives can provide information about security screening procedures, including TSA PreCheck and Clear, as well as immigration processes for international flights.

Passengers are encouraged to reach out to United representatives at the BWI terminal if they have any questions or need assistance with their travel plans and requirements.

Facilities and Services Available at United Airlines BWI Terminal

The United Airlines terminals at Baltimore/Washington International Thurgood Marshall Airport (BWI) offer a range of facilities and services to accommodate passengers. Here are some of the key facilities and services available:

Facilities

Services

Check-in counters and kiosks Security checkpoints Gates and boarding areas United Club lounges Baggage claim areas Restrooms and nursing rooms Moving walkways and elevators

Ticketing and reservations assistance Baggage handling and storage Wheelchair and special assistance Currency exchange Duty-free and retail shops Dining options (restaurants, cafes, and grab-and-go) Free Wi-Fi Power outlets and charging stations Flight information displays Ground transportation assistance (taxis, shuttles, rental cars) Premier Access check-in and security lanes United Club lounge access for eligible passengers Onboard amenities and in-flight entertainment Baggage tracking and delivery services Travel planning and concierge assistance

United Airlines also provides the following services specifically for their passengers:

Gate Areas	United Airlines operates from Gates 70-90 and 81-85 in Concourses G and E, respectively. Gate areas offer seating, power outlets, Wi-Fi access, and television monitors displaying flight information.
Dining and Shopping	BWI Terminal 3 houses a variety of restaurants, cafes, and shops, offering a diverse selection of food, beverages, travel accessories, duty-free items, and gifts.
Charging Stations	Power outlets and charging stations are available throughout the terminal, allowing you to charge your electronic devices before your flight.
Nursing Rooms and Family Restrooms	BWI Terminal 3 provides nursing rooms and family restrooms for passengers traveling with infants or young children.
Pet Relief Areas	BWI Terminal 3 provides nursing rooms and family restrooms for passengers travelling with infants or young children.
Accessibility	BWI Terminal 3 is wheelchair-accessible, and United Airlines staff can provide assistance for passengers with special needs, such as wheelchair assistance, boarding, deplaning, and connecting flights.
Baggage Claim	For domestic flights, United Airlines’ baggage claim areas are located in Concourses G and E. For international flights, passengers can claim their bags at the International Terminal.

The facilities and services available may vary slightly across the different United Airlines terminals (International and Domestic) at BWI. Passengers are advised to check the airport. Overall, United Airlines aims to provide a comfortable and convenient travel experience for its passengers at the BWI terminals.

Why Must You Choose United Airlines BWI Terminal?

There are several compelling reasons why travellers should choose to fly through the United Airlines terminals at Baltimore/Washington International Thurgood Marshall Airport (BWI):

Convenience and Accessibility	United is a major carrier at BWI, operating out of both the International and Domestic terminals. The terminals are well-connected, with easy access between them via walkways and shuttle services. The terminals are located in central areas of the airport, making them easily accessible from ground transportation.
Comprehensive Amenities	United’s terminals offer a wide range of amenities, including restaurants, shops, lounges, and business centers. Passengers can take advantage of United Club lounges, which provide a comfortable space to relax, work, or dine. The terminals are equipped with modern facilities, such as power outlets, free Wi-Fi, and ample seating.
Operational Efficiency	As a major hub for United, the BWI terminals are well-equipped to handle the airline’s operations efficiently. Passengers can expect smooth check-in, security, and boarding processes, minimizing travel disruptions. United’s staff at the BWI terminals are well-trained to assist passengers with any questions or issues that may arise.
Connectivity and Destinations	United’s extensive route network from BWI provides passengers with access to a vast array of domestic and international destinations. The airline’s hub status at BWI allows for convenient connections and seamless travel experiences.
Loyalty Program Benefits	United Airlines’ loyalty program, MileagePlus, offers various benefits to frequent flyers, including priority boarding, lounge access, and upgrades. Passengers can earn and redeem miles when flying through the United terminals at BWI. By choosing to fly through the United Airlines terminals at BWI, travelers can enjoy a smooth, efficient, and comfortable travel experience, with access to a wide range of amenities and services. The convenience and connectivity offered by United’s BWI operations make it an attractive option for both business and leisure travellers. travellers

Which Airlines Fly from BWI?

Baltimore/Washington International Thurgood Marshall Airport (BWI) is a major international hub with flights to numerous destinations worldwide. Many airlines operate at BWI, including:

• • Alaska Airlines

• • American Airlines

• • ANA (All Nippon Airways)

• • Asiana Airlines

• • Avianca

• • Aer Lingus

• • Air Canada

• • Air China

• • Air France

• • Air India

• • Air New Zealand

• • Alitalia

• • Austrian Airlines

• • British Airways

• • Brussels Airlines

• • Cathay Pacific

• • Centurion Air Cargo

• • China Airlines

• • China Eastern Airlines

• • China Southern Airlines

• • Copa Airlines

• • Delta Air Lines

• • EVA Air

• • Fiji Airways

• • Finnair

• • Flybe

• • Hawaiian Airlines

• • Iberia

• • Japan Airlines

• • JetBlue Airways

• • KLM Royal Dutch Airlines

• • Korean Air

• • Lufthansa

• • Mexicana de Aviación

• • Philippine Airlines

• • Qantas

• • Scandinavian Airlines

• • Singapore Airlines

• • Southwest Airlines

• • Sun Country Airlines

• • Swiss International Air Lines

• • Thomas Cook Airlines

• • Turkish Airlines

• • United Airlines

• • Virgin Atlantic

• • Volaris

• • WestJet

• • XL Airways France

• • Yemenia

In addition to these major carriers, BWI also serves several regional and low-cost airlines, providing passengers with a wide range of flight options and destinations.

Tips for First-Time Flyers with United Airlines

Here are some helpful tips for first-time flyers with United Airlines at Baltimore/Washington International Thurgood Marshall Airport (BWI):

Check-in and Arrive Early	Arrive at the airport at least 2 hours before your scheduled departure time, especially for international flights. Use United’s online check-in or mobile app to check in and obtain your boarding pass ahead of time. Arrive at the security checkpoint with plenty of time to clear security.
Communicate with United Staff	If you have any questions or need assistance, don’t hesitate to ask the United Airlines staff at the airport. They can provide guidance on everything from flight information to baggage handling. Be polite and patient, as the staff is there to help ensure a smooth travel experience.
Download the United App	The United mobile app allows you to access your booking, check-in, and flight status information. You can also use the app to access your boarding pass and United Club lounge. By following these tips, first-time United Airlines flyers at BWI can have a seamless and stress-free travel experience. Familiarizing yourself with the airport and United’s services will help you navigate the terminals with confidence.
Familiarize Yourself with the Terminals:	United Airlines operates out of both the International Terminal and the Domestic Terminals at BWI. Review the airport maps and signage to identify the correct terminal and gate for your flight. Allow extra time to navigate between terminals if needed.
Pack Smart	Be aware of United’s baggage policies and fees, and pack accordingly. Consider using United’s baggage delivery service if you have large or heavy items. Pack any valuables, medications, or important documents in your carry-on bag.
Utilize United’s Services and Amenities	Take advantage of United’s Premier Access services, such as priority check-in and security, if eligible. Visit the United Club lounge if you have access or are willing to pay the fee. Explore the dining and shopping options available in the terminals.

Parking and Transportation to Reach United Airlines BWI Airport

When travelling through the United Airlines terminals at Baltimore/Washington International Thurgood Marshall Airport (BWI), there are several parking and transportation options available to reach the airport:

Parking at BWI	Domestic Parking Garages (Terminals 1, 2, and 3) International Parking Garage (near the International Terminal) Long-Term Parking Lot Parking rates vary based on the lot and duration of stay. Passengers can reserve parking spots in advance through the BWI website.
Public Transportation	BART (Bay Area Rapid Transit) is the most convenient public transportation option to reach BWI. BART has a dedicated station located at the International Terminal, with connections to the Domestic Terminals. Passengers can take BART from various locations throughout the San Francisco Bay Area.
Rideshare and Taxis	Rideshare services like Uber and Lyft are available at BWI, with designated pickup and drop-off areas. Taxis are also readily available at the airport, with taxi stands located outside the terminals.
Hotel Shuttles	Many hotels near BWI offer complimentary shuttle services to and from the airport. Passengers should check with their hotel to see if this service is available.
Rental Cars	BWI has an on-site rental car center, located near the International Terminal. Passengers can book rental cars in advance or upon arrival at the airport.
Airport Shuttles	BWI offers a free AirTrain system that connects the terminals, parking lots, and rental car centre. Passengers can use the AirTrain to move between the United Airlines terminals. When planning your trip to BWI, be sure to factor in the time needed for transportation and parking, especially during peak travel periods. Checking the airport’s website or mobile app can provide real-time updates on traffic and parking availability.

Special Assistance and Accessibility at United Airlines BWI Airport Terminal

Baltimore/Washington International Thurgood Marshall Airport (BWI) and United Airlines provide special assistance and accessibility features for passengers with disabilities or special needs. To request assistance, contact United Airlines in advance of your flight or inform a United Airlines representative upon arrival at the airport. Here are some of the special assistance and accessibility features at United Airlines BWI Airport:

1. 1. Wheelchair Assistance: Passengers with mobility challenges can request wheelchair assistance at the United Airlines check-in counter or through United Airlines’ special assistance line. United Airlines staff will provide wheelchair assistance throughout the airport, including during check-in, security screening, and boarding.

1. 1. Accessible Parking: BWI offers accessible parking spaces in all parking lots and garages. These spaces are available for vehicles displaying a valid disabled parking permit.

1. 1. TTY/TDD Phones: For passengers who are deaf or hard of hearing, TTY/TDD phones are available throughout BWI. These phones can be found at airline ticket counters, information booths, and other locations.

1. 1. Assistive Listening Devices: Assistive listening devices are available at boarding gates for passengers with hearing impairments. These devices can help amplify announcements and other audio information.

1. 1. Visual Paging: BWI provides visual paging services for passengers with hearing impairments. To request visual paging, contact the airport communication center at (650) 821-2000.

1. 1. Accessible Restrooms: Accessible restrooms are available throughout BWI, including at the United Airlines terminal. These restrooms are equipped with grab bars, lowered sinks, and other accessibility features.

1. 1. Accessible Boarding Bridges: Accessible boarding bridges are available at United Airlines gates, allowing passengers with mobility challenges to board and deplane the aircraft without the need for an aisle chair.

1. 1. Preboarding: Passengers with disabilities or special needs can request preboarding, giving them additional time to board the aircraft and settle into their seats.

When requesting special assistance at United Airlines BWI Airport, it’s best to make arrangements in advance by contacting United Airlines or informing a representative upon arrival at the airport. This will ensure that the necessary accommodations are in place and minimize any potential delays or inconveniences.

United Airlines Lounges and Waiting Areas at BWI Airport

United Airlines has several lounges and waiting areas available for its passengers at Baltimore/Washington International Thurgood Marshall Airport (BWI): Gate Waiting Areas

• • In addition to the United Clubs, United Airlines has designated gate waiting areas throughout the BWI terminals.

• • These gate areas offer comfortable seating, power outlets, and flight information displays for passengers.

• • The gate areas are located near the departure gates for United flights, providing easy access for boarding.

Quiet Rooms

• • BWI airport has designated “Quiet Rooms” located in both the Domestic and International Terminals.

• • These rooms provide a peaceful and tranquil space for passengers who need a moment of calm before their flight.

• • The Quiet Rooms are available for all passengers, regardless of airline.

Other Amenities

• • United Airlines passengers at BWI can also take advantage of the airport’s other amenities, such as:

• • Dining options (restaurants, cafes, and grab-and-go)

• • Retail and duty-free shops

• • Free Wi-Fi throughout the terminals

• • Children’s play areas

By familiarizing themselves with the United Airlines lounges, gate areas, and other amenities at BWI, passengers can ensure a more comfortable and enjoyable travel experience.

FAQs on United Airlines BWI Terminal